Frequently asked questions.

Yes. Our management service is designed for property owners, or in some cases for those with clear permission from the owner (such as a long-term leaseholder). We'll ask about ownership as part of the property assessment.

Yes. Listing management on Airbnb is part of our core service, including creating and maintaining your listing, availability and guest communication.

Yes, we also manage listings on Booking.com where it's a suitable channel for your property, alongside Airbnb.

We coordinate professional cleaning between every stay as part of the turnover process, working with trusted cleaning providers.

No. Guest communication, from enquiries through to checkout, is handled by our team, so you don't need to be available to respond to messages.

Our management fee is based on an agreed percentage of your property's booking revenue. The exact fee depends on the property and level of management required, and we'll explain this clearly before you commit to anything.

In many cases, yes. We can work with you to block out dates for personal use — just let us know your requirements during the assessment so we can plan around them.

We coordinate maintenance and repairs through trusted contractors, aiming to resolve issues quickly to minimise disruption to guests and protect your property.

No. Short-term rental income depends on many factors, including location, seasonality, demand and market conditions, and can go up or down. We don't guarantee income or occupancy, but we do aim to manage your property as effectively as possible.

We currently cover England. Get in touch and we can confirm whether your property falls within our service area.

Yes. As part of onboarding, we can advise on presentation, photography and the practical essentials your property needs before it's listed.